Your Questions Answered: FAQs About Therapy And Assessments

Caring for someone you love brings lots of questions. This page gives you clear answers in plain English, so you can focus on what matters most.

Q: What does an OT actually do for my family?

An OT helps with daily routines that feel harder than they should. Think of mornings where even getting shoes on is a struggle. An OT works with you to make those moments smoother.

Q: Can an OT help with school issues?

OTs support handwriting, focus, and learning skills. They help children build independence so the classroom feels less overwhelming.

Q: What kinds of assessments are offered?

Assessments cover functional capacity, assistive technology, home modifications, SIL, SDA, and more. Each report is written in plain English, ready for NDIS reviews.

Q: How soon can I book an OT?


Telehealth OT sessions are offered within two weeks, and home visits are planned with care.

Q: How is psychology support different here?

Sessions focus on real goals like managing anxiety, sleeping better, or coping with daily stress. Families say it feels human, not clinical.

Q: Can my teenager join?

Yes. Children, teens, and adults can all access psychology support. Parents are welcome in the first session so everyone feels safe.

Q: What therapies are used?

Therapists may use CBT, DBT, or ACT. The approach is explained simply so you know what’s happening and why.

Q: Will I be waiting months?


No. Online consults are usually available within weeks.

Q: What can a speech pathologist help with?

From stuttering to swallowing, speech therapists support children and adults to communicate more clearly and safely.

Q: Do you offer communication devices?

Yes. AAC assessments are available for people who need alternative ways to communicate.

Q: Can therapy happen online?

Yes. Online sessions work well, especially for communication goals. Families say it saves travel and stress.

Q: Will the NDIS fund this?


If it’s in your plan, yes. Reports are written to support funding requests.

Q: How does physio work under the NDIS?

It’s about safe movement and less pain. That may mean lifting safely, improving balance, or walking with more ease.

Q: Can physio come to me?

Yes. Physios visit homes, supported accommodation, and community settings.

Q: Is physio only for injury recovery?

Not at all. It also supports long-term conditions, mobility changes, and strength goals.

Q: Can my support workers get training?


Yes. Physios provide manual handling and safe-care training for your team.

Q: What is a Functional Capacity Assessment?

It’s a detailed report that shows the NDIS what daily life looks like for you. It highlights strengths, needs, and the supports that work.

Q: Why do families say an FCA matters so much?

Because it can unlock funding. One mum shared that an FCA helped her child finally get school support, instead of staying stuck.

Q: How long does it take to get an FCA?

Online sessions start within two weeks. Reports are written quickly, so they’re ready for reviews.

Q: What if the report isn’t quite right?


The team listens and makes small changes when needed, without extra charges. It’s about getting it right for you.

Q: What are online consultations?

They’re therapy sessions done by video call. You’ll need a quiet space and a phone, tablet, or computer.

Q: Why choose online instead of face-to-face?

It saves travel and gets you started faster. Many families now start within two weeks instead of waiting months.

Q: What if I don’t like it?

That’s okay. You can switch back to in-person sessions.

Q: Are all therapies available online?


Most are. Physio may need some in-person follow-up.

Q: How do I get started?

Fill in a quick form with your details and “how can we help?”. A team member calls you back the same day.

Q: Do I need to know all the NDIS details first?

No. Even if a referral just says “21-year-old in Chernside Park,” the team helps fill in the gaps.

Q: Will someone help me with forms?

Yes. If the form feels too much, the admin team can fill it in with you over the phone.

Q: What happens after I register?


You’re matched with the right clinician, and a service agreement is set up.

Q: Can I change providers if I’m not happy?

Yes, you can switch any time. It may be because your goals have changed or the fit isn’t right.

Q: How do I end my current service?

You may need to give notice, cancel bookings in the NDIS portal, or request final reports. The team can guide you.

Q: Do I need to explain why I’m leaving?

No. It’s your choice if you share reasons.

Q: What should I check before picking a new provider?


Look for open communication, strong reports, and genuine involvement.

Q: What do allied health services bring into schools?

They help students access learning. That may mean OT for handwriting, speech for communication, or psychology for wellbeing.

Q: Are services just for NDIS students?

No. Schools can book allied health directly to support whole classes, groups, or individual students.

Q: How flexible is service delivery?

Very. Sessions can be one-off, term-long, or year-long. They can be one-on-one, small group, or classroom-wide.

Q: Can teachers be involved too?


Yes. Staff training, team teaching, and classroom strategies are part of the service.

Q: Why bring allied health into my school?

Because it lifts outcomes. Principals see better engagement and smoother classrooms when students get therapy.

Q: How do I know it’s safe and compliant?

All clinicians have Working With Children Checks, Child Protection training, and full NDIS registration.

Q: What’s the process to start?

It begins with a simple enquiry. The program is built around your school’s needs.

Q: Do services add to teacher workload?

No. They reduce it. Teachers can focus on teaching while students get the extra help they need.



Q: Can whole-school programs be run?

Yes. Some schools run wellbeing or learning programs across entire year groups.