Testimonials

“I just wanted to share some feedback. My experience has been exceptional. Kylie is fantastic, straight to the point, understands exactly what I need and has moved heaven and earth to make it happen.

I can’t thank you enough. I’ve spoken to twenty-seven providers in the last three weeks, and in just two hours you have given better service than all of them put together. Thank you.”

- Shared by Sarah, Support Coordinator

“Just wanted to send a quick thanks for Sophea’s report. I’ve already reached out to the NDIS to request the power bank. He wasn’t keen on me organising anything else for now, but I’ll keep gently nudging him along.

I also spoke with Mary’s family yesterday. They were full of praise after your call. They said you were knowledgeable and really empathetic. They’ve now decided to increase Mary’s support work shifts, which is such a positive step and long overdue.

I really appreciate everything you’re doing."

- Shared by Gemma, Support Coordinator

As a support coordinator, Sharon shared how impressed she’s been with the reports received from Lucy’s assessments.

She spoke in particular about the wheelchair assessment completed for Deborah, describing the wonderful outcome that followed. 

Sharon had been very worried about Deborah and her need for that assessment, but Lucy’s work made all the difference.

In Sharon’s words, the experience has been “outstanding from start to finish”. She was quick to add that it wasn’t just about the report itself, but the care and responsiveness that stood out throughout the process.

We now have a very happy support coordinator, thanks not only to Lucy, but to her overall experience with Take Charge Therapy.

“I have just had a call from Debbie asking if Khyati is available to do an assessment in Brisbane.

She advised me that Khyati's reports are fantastic, they are written very well and have yielded great results with plan reviews.

She is so impressed with Khyati's work that the AX referral she will be submitting for Khyati to do is for her own son who has ASD.

Hats off to you Khyati, I would say that is one of the highest compliments a clinician can get!”

- TCTherapy Allied Health Clinician

“I am reading Jade’s FCA. I actually want to cry (happy tears) - I can't express to you the brilliance and thoroughness of this report. 

It is just absolutely fantastic and I feel like you've really taken the time to listen and represent Jade and her circumstances so carefully and accurately. 

Thank you so much Josie, Jane.”

- TCTherapy Participant

“I was speaking with this participant’s mother, Donna, today. 

You completed an FCA for her daughter back in April, and Donna asked me to pass on how impressed she was with the way you managed the telehealth session.

She said that Kendra doesn’t always connect easily with clinicians, but you made quite an impression.

Well done, Amelia, and keep up the great work.

“I spoke with Eve from Connecting Minds on Friday. She mentioned that Felicity has worked with a couple of her participants and that she is very impressed with her.

Eve said Felicity is perfectly suited to one particular participant who has been harder to engage, because of her holistic approach. As a result, she’s sent through a referral specifically requesting Felicity.

This email doesn’t quite capture the enthusiasm in Eve’s voice when she spoke about the difference Felicity has made.

- Shared by Cathy

“I found out today that NDIS approved my Assistive Technology report for a $32,000 power wheelchair for Brock.

Brock has spina bifida and has been using a very old wheelchair that no longer met his needs, so this approval means the world.

I’m so pleased!

- Kylie

I have just had a call from Debbie Hammermeister asking if Khyati is available to do an assessment in Brookwater.

She advised me that Khyati's reports are fantastic, they are written very well and have yielded great results with plan reviews.

She is so impressed with Khyati's work that the AX referral she will be submitting for Khyati to do is for her own son who has ASD.

Hats off to you Khyati, I would say that is one of the highest compliments a clinician can get!

“I am reading Jade’s FCA. I actually want to cry (happy tears) - I can't express to you the brilliance and thoroughness of this report. It is just absolutely fantastic and I feel like you've really taken the time to listen and represent Jade and her circumstances so carefully and accurately. Thank you so much Josie, Jane.”

- TCTherapy Participant

Hey Amelia,

I was speaking with this participants mother (Donna) today. You did an FCA for her back in April. Donna asked me to pass on that she was very impressed with how you managed the telehealth session with her daughter. She advised that Kendra does not always connect well with clinicians and you made quite an impression with her. Well done and keep up the good work.

Kendra Rutgers

“I was speaking with this participant’s mother, Donna, today. You completed an FCA for her daughter back in April, and Donna asked me to pass on how impressed she was with the way you managed the telehealth session.

She said that Kendra doesn’t always connect easily with clinicians, but you made quite an impression.

Well done, Amelia — and keep up the great work.

— Feedback shared by Kendra Rutgers

Hi Team,

I was speaking with Sharon Callan about a participant this afternoon and

she shared with me how impressed she was with the reports she has received

from Lucy's assessments.

She also mentioned the wheelchair assessment Lucy did for Deborah Wade and

the wonderful outcome from that. Sharon was very worried about Deborah and

her need for that assessment.

Unfortunately this email seems very bland compared to my discussion with

Sharon, however we have a very happy support coordinator. Thanks to not

only Lucy, but her overall experience with TCAT.

I spoke to Eve Hally from Connecting Minds on Friday. She mentioned that Felicity has done some work with a couple of her participants and she is very impressed with her. She thinks she is perfectly suited to a particular participant of hers that has been harder to engage, because of her holistic approach. As a result she has sent through a referral specifically requesting Felicity.

This email doesn't do justice to the enthusiasm in the feedback, my apologies I should have shared this on Friday when it was fresh.

Also - this bit is for the directors. She asked if we were going to get dieticians on board as she has noticed quite a need for them with her participants.

- Cathy Till