Change Your NDIS Provider With Confidence

Changing your NDIS provider can be a fresh start, a chance to find support that fits you better. 

Whether you are an adult wanting to reconnect with your goals, a carer helping someone you love, or an older participant ready for therapy that feels easy and reliable.

You can make the change smoothly and confidently.

You deserve support that listens, moves at your pace, and makes life simpler. That is what happens when the right team is beside you.

When It Feels Right To Try Something New

Sometimes your needs change, and that is a good thing. Maybe you have moved home, your goals have shifted, or you are looking for clearer communication. 

Whatever the reason, switching providers is your choice, and it can open the door to better progress and peace of mind.

Many people who contact Take Charge say they just wanted therapy that felt more human and more consistent. 

They did not want to chase updates or explain things twice. They wanted to feel understood. That is where the change begins.

Step One: Wrapping Up Your Current Services Smoothly

Your first step is to finalise your current arrangements. Most service agreements include details on how much notice to give and how to end services in writing.

If you are not sure, just ask for a copy. It is your right to know.

You can also:



• Request any final reports or progress notes.
• Ask the provider to close the booking in the NDIS portal.
• Keep a copy of everything for your records.

Think of it like passing the baton. Your new team can build on the progress you have already made.

You do not have to explain why you are leaving unless you want to. The focus is on creating the next step that works best for you.

Step Two: Taking Stock Of What Matters Most

Change is a good time to reflect on what feels helpful. What has been working? What would make things easier? Maybe you would prefer therapy online, less waiting time, or more practical strategies for daily life.

This is your moment to choose what makes life run more smoothly.

Many participants tell us they wanted therapists who genuinely listened and worked around their energy levels or routines. That is the kind of collaboration that helps you feel in control again.

A few questions to guide your thinking:

• What goals do you want to focus on next?
• How much funding is still available in your plan?
• What type of support feels most comfortable?

If this feels like a lot to think about, do not worry. The Take Charge team can talk you through it, step by step, so you feel clear before you decide.

Step Three: Choosing A Team That Makes Life Easier

Switching providers is not just about finding someone new, it is about finding someone who gets you.

When people move to Take Charge, the difference shows quickly. Calls are returned fast, often the same day. Telehealth sessions are offered within two weeks. 

Reports arrive on time and are clear, which means less stress at plan reviews and more progress in daily life.

It is not luck. It is the result of a team that values honesty, care, and consistent communication.

When comparing providers, think about:



• How quickly they respond.
• How easy it is to contact them.
• Whether they explain things in a way that makes sense to you.
• If they treat you as an equal partner in your care.

Good therapy feels like teamwork, relaxed, reliable, and human.

What The Switching Process Looks Like

Changing providers with Take Charge is simple. You can start by calling, emailing, or filling in a short online form. If paperwork feels tricky, someone can help over the phone.

Here is how it flows:



1. You receive a call within one business day.
2. Together, you chat about your goals and available funding.
3. A clear service agreement is sent, easy to read and jargon free.
4. You can begin therapy as soon as you are ready, often within two weeks.

You stay in charge throughout. If you ever want to pause or change things, that is completely fine. Everything is built around you.

Why A Smooth Transition Makes Such A Difference

A well planned handover keeps your support steady and your funding on track. It also gives you more confidence, knowing your therapy continues without gaps or confusion.

The Take Charge team works alongside your previous provider if needed to make sure reports, notes, and plans are transferred correctly. You do not have to repeat your story or chase details.

Support coordinators often say that switching to Take Charge “takes the pressure off” because things get done efficiently and kindly.

When You Are Heard, You Feel Supported

Every provider aims to help, but what really builds trust is how they respond when something changes.

Here, honesty and communication come first. If an appointment needs adjusting or a report needs an update, the team handles it quickly and respectfully. 

They listen, fix things, and make sure you feel comfortable.

One support coordinator once said, “You see a company’s real character when things get tricky.” That is why Take Charge focuses on listening and learning, because that is how real progress happens.

Knowing Your Rights Along The Way

You always have the right to choose who provides your therapy and how it is delivered. 

You can:

• Change providers whenever you want.
• Request your reports and assessments.
• Ask for your information to be shared safely with your new team.
• Expect clear, respectful communication and privacy.

These rights protect your independence. With the right team beside you, exercising them feels natural and easy.